Frequently Asked Questions.
01. The order
The delivery time for your order depends on several factors, including the shipping method you selected during checkout and your location. Typically, once your order is placed and processed, you will receive an estimated delivery timeframe. This timeframe should be outlined in your order confirmation email or on the website during checkout. For specific details regarding your order’s delivery schedule, you can refer to your confirmation email or contact our customer support team for assistance.
When you have paid for the order, you will automatically receive an invoice for your order. You will receive it via email to the email you entered. If you have an account, you will be able to see your orders and consult your invoices within the administration panel of your account.
02. Shipment
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping rates and delivery times vary depending on the destination. Please refer to our Shipping Policy for more details.
How long will it take to receive my order?
Orders are typically processed and shipped within 3-5 business days. Delivery times vary based on your location and the shipping method selected during checkout. You will receive a shipping confirmation email with tracking information once your order is dispatched.
03. The Product
Materials and Quality
Materials: Our jewelry is crafted from high-quality materials such as sterling silver, 14k and 18k gold (yellow, white, and rose), platinum, and hypoallergenic alloys. We also use genuine gemstones, including diamonds, sapphires, rubies, emeralds, and more.
Quality Assurance: Each piece of jewelry undergoes rigorous quality control to ensure durability, brilliance, and lasting beauty. We source materials from trusted suppliers and adhere to industry standards for ethical sourcing and sustainability.
Care and Maintenance
To maintain the beauty of your StudioCouture jewelry, we recommend storing pieces in a clean, dry place when not in use and avoiding exposure to harsh chemicals, perfumes, and extreme temperatures. Refer to the product care information provided with your purchase for specific care instructions.
Warranty and Guarantee
We stand behind the quality of our products. Each piece of jewelry is backed against manufacturing defects. Please contact us for warranty details and coverage.
04. Returns, exchanges and complaints
Returns Policy
Our policy states that we do not accept returns. All sales are final.
Complaints
We take customer feedback seriously and aim to resolve any issues promptly. If you have a complaint regarding your order, product, or shopping experience, please contact us immediately at Customer@studioCoutureintl.com.
Please provide as much detail as possible about your complaint, including your order number and any relevant information. We strive to address complaints within 2-5 business days and keep you informed throughout the process.
